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latest updated CompTIA 220-1002 exam questions and answers
QUESTION 1
Ann, an employee at a company, calls the help disk to report issues logging on to a vendor\\’s website. Joe, the
technician, is able to log in successfully with his credentials before going to Ann\\’s office. However, when he attempts to
log in from
Ann\\’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop
from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)
A. Ask Ann for her credentials to verify and log on to the vendor\\’s website from Ann\\’s laptop
B. Verify Ann\\’s laptop has the correct browser settings
C. Check all browser cached files on Ann\\’s laptop and log on to another vendor\\’s website
D. Attempt to log on to another vendor\\’s website from Ann\\’s laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendor\\’s website again
Correct Answer: CE
QUESTION 2
Which of the following variable types should be used to store the data “Chicago” within a script or code?
A. Integer
B. String
C. Boolean
D. Float
Correct Answer: B
QUESTION 3
A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors
indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?
A. Check to ensure the printer selected is the default printer
B. Check the status of the print server queue
C. Cancel all documents and print them again
D. Check that the printer is not offline print mode
Correct Answer: B
QUESTION 4
A technician receives the Chief Executive Officer\\’s (CEO\\’s) Windows 10 laptop, which has been infected with
malware. The technician wants to make sure best practices are followed for troubleshooting and remediating the
malware. Which of the following best practices should the technician perform FIRST in this scenario? (Choose three.)
A. Disconnect the device from the network
B. Identify and research the symptoms
C. Restore the computer to the previous checkpoint
D. Scan and use removal techniques
E. Create a restore point
F. Educate the end user
G. Schedule scans and run updates
Correct Answer: ABD
QUESTION 5
A MAC user\\’s operating system became corrupted, and files were deleted after malware was downloaded. The user
needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be
used?
A. Time Machine
B. Snapshot
C. System Restore
D. Boot Camp
Correct Answer: A
QUESTION 6
A technician is selling up a computer that will have a hypervisor installed. The technician checks the specifications of the
available computer. Which of the following specifications are MOST important to consider? (Select TWO)
A. Size of HDD
B. Speed of NIC
C. Graphic resolution
D. External storage
E. Amount of RAW
F. Second NIC installed
Correct Answer: AC
QUESTION 7
A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines,
the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to
accomplish this task?
A. Drill
B. Hammer
C. Low-level format
D. Degaussing
Correct Answer: D
QUESTION 8
Which of the following Microsoft operating systems defaults to a tiled menu instead of the desktop?
A. Windows 7
B. Windows 8
C. Windows 8.1
D. Windows 10
Correct Answer: D
QUESTION 9
Which of the following threats uses personalized information in an attempt at obtaining information?
A. Whaling
B. Impersonation
C. Spoofing
D. Spear phishing
Correct Answer: D
QUESTION 10
A technician has identified malware on a user\\’s system. Which of the following should the technician do NEXT
according to malware removal best practices?
A. Enable System Restore and create a restore point so no data is lost
B. Educate the user about how to avoid malware in the future
C. Update the antivirus software and run a full system scan
D. Move the infected system to a lab with no network connectivity
Correct Answer: D
QUESTION 11
A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory.
Which of the following should the technician use to accomplish this?
A. Devices and Printers
B. Sync Center
C. Device Manger
D. Power Options
Correct Answer: C
QUESTION 12
While preparing a computer that will be issued to a new user, the technician discovers the computer\\’s former user
configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be
removed?
A. Reimage the machine from a network share
B. Change the boot order and boot to an external drive
C. Remove and then replace the CMOS battery
D. Use the BIOS user password to reset the supervisor password
Correct Answer: C
QUESTION 13
A company\\’s security team has noticed a lot of unusual network traffic coming from an internal IP address. The team
wants to obtain the name of the computer and then troubleshoot. Which of the following tools would BEST accomplish
this task?
A. nslookup
B. ipconfig
C. tracert
D. ping
Correct Answer: A
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